Every tee in our shop is made to order. That changes a few things about shipping and returns, so here they are in plain English.
Who You’re Buying From
The shop at loboandco.com/shop is run by Lobo & Company, a DBA of 100Fires Corporation in Houston, Texas. When you place an order, you’re buying from us.
Made to Order
Your tee is printed after you buy it. Nothing sits in a warehouse waiting for you, so printing adds a few business days before your order ships.
Shipping
We ship within the United States. Shipping is a flat rate, and you’ll see it in your cart before you pay.
Once your order is printed it ships to the address you gave us. Most orders arrive within one to two weeks of purchase, though delivery can take longer during busy seasons or when the carrier runs behind. Delivery times are estimates, not guarantees.
Please double-check your address at checkout. If a package comes back because the address was wrong, we’ll contact you about sending it again at your cost.
Returns and Exchanges
Because each tee is made just for you, we can’t accept returns or exchanges for sizing or change of mind. Check the size options on the product page before you order. If you’re between sizes, our team is happy to help: call (800) 688-7179 or use the contact page.
Damaged or Misprinted Items
If your tee arrives damaged, or there’s a print error or a visible quality problem, tell us within 30 days of delivery. Send your order number and a photo of the issue, and we’ll replace the tee or refund your order.
Order Changes and Cancellations
Orders go into production quickly. If you need to change an address or cancel, contact us as soon as possible. We can only make changes before printing starts.
Payments and Sales Tax
Payments are processed by PayPal. You can pay with your PayPal account or with a card, and we never see or store your card number. If sales tax applies to your order, it’s shown in your cart before you pay.
Your Order Information
We collect your name, email, phone number, and shipping address to process and deliver your order. We share what’s needed with our printing and shipping partners so they can fulfill it, and with PayPal to take payment. We don’t sell your information. For the full picture, see our Privacy Policy.
Questions
Call us at (800) 688-7179 or send a message through the contact page. A real person will write back.